Support coordination involves:

Engaging and supporting people along their NDIS journey
Support coordinators often work with people to understand choice and control. Helping to implement or action an NDIS plan might involve many decisions, some big and others small including, which providers will deliver which supports, which informal or mainstream supports can be accessed, what people should look for in a provider.

Building capacity for participants

Support Coordination is intended to be a capacity building support. It is typically only funded for the first couple of years of an NDIS plan or during a major life transition (e.g. moving into supported accommodation) and these hours are then removed or substantially reduced in subsequent plans.

This is a move away from traditional case management and means that the capacity building aspect of the support is vital.

Linking participants to mainstream and informal supports

Support Coordination is described in the Price Guide as assistance to strengthen participant’s ability to connect with informal, mainstream and funded supports. It's important that the focus is not only on paid supports but also these informal, mainstream, community based supports. This can include other avenues outside NDIS to have their needs met for example Medicare, Centrelink, and within Education.

There are three types of support coordination under the NDIS.  

  • Support connection - this is if you need help setting up supports.  

  • Coordination of  supports - this is for people who may have trouble using the telephone or internet.  

  • Specialist support coordination - this is for people who require intensive support.

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